Conditions of Use

1. General is registered by chamber of commerce under number : kvk 58203397 By placing an order with us you are agreeing to be bound by these Tokopinoy Terms & Conditions. Tokopinoy reserve the right to make changes to the website without prior notice.
2. Prices
Display product price is in Euro including VAT (BTW), excluding sending cost.
3. Delivery
3.1) Orders will be sent after we have received the full payment including the shipping cost, provided that the goods are in stock. In case an article is temporarily not stocked then we will inform you about this by email or phone. The customer will be given notice of delays.
3.2) The normal delivery period for an address with in The Netherlands is 2-3 business days. The delivery time for addresses outside the Netherlands depends on the location, but will always within 30 days.
3.3) If the stated time of delivery is exceeded the purchaser will be informed. In that case the customer may terminate the agreement. If the customer already has a (on) payment been made, it will be returned within 7 working days.
3.4) The shipping cost is charged in accordance with the TNT post rates if the total amount purchased are below 50 Euro. Orders above 50 Euro we charged only 3,95 and Free delivery for orders above 100 Euro. For destinations outside the Netherlands other rates are applicable.
4. Return policy
4.1) If the customer wish to return item(s) , you must Inform us first via email or you can use the "Contact us form" in our website.
4.2) Return articles will only be accepted when are not damaged or used, must be in saleable condition and in original packaging. you may return the items within 7 working days of receiving your order.
4.3) As Soon As we have received the articles, the purchase price will be refunded on your bank account. We will give you the amount paid back pay within 7 days.
4.4) All return shipping costs will be paid by the customer or the recipient.
4.5) We accept no liability for returns during the dispatch by theft or lost. Return shipments are for the account and risk of the customer.
5. Received
The delivery receipt will try in the first instance the package to deliver to you. If you are not at home, the package will be delivered to the neighbours. You will be informed about this by the postman. The Delivery risk is for the account of the purchaser.
6. Editing and Cancellation of orders
6.1) If you wish to change your order after it has been placed or If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100%.
6.2) If you wish to cancel an order that has been processed, we will charge you 2 euros for cancellation fee.
6.3) If you wish to cancel an order that has already been shipped, then the return order shipping cost will be the expenses of the purchaser.
7. Payments
7.1) Customer have the option to pay via IDEAL (only possible for the purchaser with Netherlands bank account, internet banking).
7.2) Paypal, is the other option to pay with your creditcard or bank account.
7.3) Money bank transfer, you can transfer the total purchased amount including sending cost to this Bank account number: NL74 INGB 0006 2750 73 tnv Toko Pinoy.
7.4) Contant, (for pick up orders only or if we deliver the orders to your home).
7.5) As Soon As the payment has been received, orders will be shipped the next business day. If the product(s) is(are) not available, you will be informed.
8. Complaints
8.1) Any complaints about the quality of the product, our service and other aspects of our business can be reported through our contact form or email us
8.2) You will received a response from us within 5 days about your complaints.
9. Force Majeure and Settlement
9.1) Force majeure is considered to be a situation for which cannot be held responsible. For example strikes of transport services and suppliers, technical failures and weather situations.
9.2) In such a situation cannot be held liable.
9.3) Together with the customer to an appropriate solution be sought.
9.4) To all agreements you engage with is applicable by the Dutch law.
10. Retention of title
The ownership of products supplied will only be, if the customer has the total amount of the delivered articles been made.
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