Shipping & Returns

Delivery
Orders will be sent after we have received the full payment including the shipping cost, provided that the goods are in stock. In case an article is temporarily not stocked then we will inform you about this by email or phone. The customer will be given notice of delays. The normal delivery period for an address with in The Netherlands is 2-5 business days. The delivery time for addresses outside the Netherlands depends on the location but will always within 30 days. If the stated time of delivery is exceeded the purchaser will be informed. In that case the customer may terminate the agreement. If the customer already has a (on) payment been made, it will be returned within 7 working days.

The shipping costs is charged depend on the total amount purchase.
Orders more than 75 Euro are Free delivery cost in all addresses in Netherlands. Orders more than 38 Euro are only 3,95 Euro sending cost. Orders less than 20 Euro are charged with TNT-Post rates:
0-10 kg 6,95
10-30 kg 12,40
We will inform you about your delivery through " track & trace". For destinations outside the Netherlands other rates are applicable.

Other delivery options:
*Pick up orders(make appointment first)
*Free delivery cost within Den Helder municipality with orders above 25 Euro, orders under 25 Euro are 1 Euro transport cost.
*We offer 1x a month Free delivery routes in some areas in Netherlands outside Den Helder, that will be posted in our websites.

Return policy

If the customer wishes to return item(s), you must Inform us first via email: info@tokopinoy.nlor just fill up the contact us form in our websites. Return articles will only be accepted when are not damaged or used, must be in saleable condition and in original packaging. You may return the items within 7 working days of receiving your order. As Soon As we have received the articles, the purchase price will be refunded on your bank account. We will give you the amount paid back pay within 7 days. All return shipping costs will be paid by the customer or the recipient. We accept no liability for returns during the dispatch by theft or lost. Return shipments are for the account and risk of the customer
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